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How easy4d Handles Your Personal Information

Your account data stays with us and is never sold to third parties. This page explains what we collect, why we collect it, and how you can request changes — covering everything from your DANA or OVO wallet details to the cookies that keep…

No data sellingDANA, OVO, GoPay wallet privacyCookie transparencyAccount data on requestIndonesia-region eligible
easy4d How easy4d Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We keep your account data behind encryption at rest and in transit. Cookies on easy4d serve session continuity — they remember your login state so you're not locked out when you switch from a GoPay deposit on mobile to checking your balance on a browser. You can manage cookie preferences through your device or browser settings at any time.

Encrypted Storage

Your wallet identifiers — DANA, OVO or GoPay account numbers — are stored using encryption. They are never held in plain text and are only read during transaction matching.

Cookie Use

We use session cookies to keep your login active across a device switch. Analytics cookies help us understand how you move through the lobby so we can fix friction points.

Data Retention

Active account records are kept while your account remains open. If you close your account, we retain only what applicable rules require — typically transaction records for a set period.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to keep the record. Use the support channels above.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, our support team handles privacy requests directly. Reach out through any of the channels below. We aim to respond to data requests within a reasonable window — complex requests involving transaction records tied to DANA, OVO or GoPay may take a little longer to resolve fully.

Live Chat Open the chat widget from inside your account dashboard. Describe your data request and our team will log it immediately and follow up with next steps.
Email Support Send your privacy request to our support address listed in your account settings. Include your registered email and the specific data action you need — access, correction or deletion.
Account Help Page Head to the Help section in your account, select Privacy Request, and submit the form. This creates a logged ticket so you can track the status of your request.

Privacy Questions We Get Asked Most

These are the questions account holders in Indonesia ask us most often about how we use and protect their data. If your question isn't here, use the live chat or account help form to reach us directly.

No. We do not sell your personal data. We share it only with payment processors like DANA, OVO or GoPay to complete your transactions, and with authorities where the law requires it.

Wallet identifiers are stored in encrypted form. We read them only to match your deposit or withdrawal to your account, never for any other purpose or shared with advertisers.

Yes. Submit a data access request via live chat, email support or the account Help form. We'll compile what we hold and send it to your registered email within a reasonable timeframe.

We use session cookies to keep your login active and analytics cookies to improve the lobby experience. You can adjust or block cookies in your browser or device settings at any time.

We keep your data while your account is active. After closure, transaction records are retained only as long as applicable rules require. Session logs are deleted on a shorter schedule.

Send a deletion request through our support channels. We'll remove data that is not legally required to be kept. Transaction records tied to OVO or GoPay payments may be retained per applicable obligations.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.