Reference

What You Need to Know Before You Start

These legal terms set out how easy4d operates, what you agree to when you open an account, and how your rights are protected — all subject to local law and eligible regions in Indonesia.

Account Eligibility RulesUsage ConditionsWallet & Payment TermsYour Rights ExplainedJurisdiction-Dependent Access
easy4d What You Need to Know Before You Start
CONTACT LEGAL TEAM

How to Reach Us on Legal Matters

If something in these terms is unclear, or if you need to raise a legal concern about your account, wallet activity, or data handling, we have dedicated paths to get you a real answer fast. Players in Bandung and elsewhere in Indonesia can reach us through any of the channels below.

Live Chat Support Start a chat directly from your account dashboard. Legal and account queries are routed to our policy team, not a general queue. Available every day.
Email for Policy Requests Send formal legal requests or data queries to our support email. We respond with a case reference number so you can track progress on your issue.
Account Help Centre Your account settings page holds a direct link to submit wallet verification disputes, identity queries, and policy objection forms without needing to call anyone.
HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

We collect only the data needed to run your account and process payments through DANA, OVO, or GoPay. We do not sell your personal data to third parties. Here is how we handle the four areas that matter most to you.

Data Collection and Retention

We hold account data for as long as your account is active and for the period required by applicable law after closure. You can request a copy of your data through the Help Centre at any time.

Cookie Policy

We use session and analytics cookies to keep your login active and to understand how the account flow performs on mobile. You can adjust cookie preferences from the site footer settings link.

Account Security Practices

Every login triggers an OTP verification to your registered number. If you receive an OTP you did not request, lock your account immediately from the security tab and contact live chat.

Requesting Changes or Deletions

To update personal details or request account deletion, submit a form via the Help Centre. Wallet-linked changes require identity re-verification before they take effect.

Common Legal Questions From Our Users

These are the questions we get most often about account terms, data rights, and legal access on easy4d. If your question is not here, use live chat to get a specific answer.

Access depends on local law and your eligible region. It is your responsibility to confirm that using this platform is permitted where you are located before opening an account.

No. All wallet deposits must come from a DANA, OVO, or GoPay account registered in your own name. Third-party payments will be flagged and held for manual review.

Log in to your account, go to the Help Centre, and submit a data access request. We will respond with your data file within the timeframe required by applicable policy.

We retain your data for the period required by applicable law after closure. After that window, your personal information is removed from active systems in line with our retention policy.

We publish the change date on this page and notify you via your registered contact. Continued account use after the effective date means you accept the updated conditions.

Contact us through live chat and request a formal review. Our policy team will assess the case and respond with a decision along with the reason for the original suspension.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.